Return & Refund Policy

Plenty of Freaks

At Plenty of Freaks, your satisfaction, safety, and privacy are important to us. We want you to feel confident shopping with us while maintaining the highest standards of hygiene and product safety.

Returns & Exchanges

Due to the intimate nature of our products, we do not accept returns or exchanges on opened or used intimate products for change-of-mind reasons.

This includes, but is not limited to:

• Vibrators and personal massagers

• Dildos and other insertable toys

• Clitoral stimulators and suction toys

• Anal toys and accessories

• Male pleasure products

• Couples' toys

• Other intimate products that cannot be safely resold once opened or used

If you have questions about a product before purchasing, we encourage you to contact us. We're happy to help you make an informed decision.

Damaged or Incorrect Orders

We carefully prepare orders to help ensure products arrive in good condition.

If your order arrives damaged or you receive an incorrect item, please contact Plenty of Freaks within 7 days of delivery.

When contacting us, please provide:

• Your order number

• A description of the issue

• Photos of the damaged or incorrect product, if applicable

We will review the issue and determine an appropriate resolution, which may include a replacement or refund.

The 7-day reporting period helps us investigate shipping and fulfillment issues promptly. It does not limit any rights or remedies provided by applicable law.

Defective Products & Manufacturer Warranties

Many products sold by Plenty of Freaks include manufacturer warranties.

Warranty coverage, duration, eligibility, and claim procedures vary by brand and product.

If your product develops a defect, we encourage you to contact the manufacturer directly to submit a warranty claim when applicable.

For example, eligible Satisfyer products may be covered by a manufacturer's warranty of up to 15 years, subject to the manufacturer's terms and conditions.

If you are unsure how to contact the manufacturer or whether your product has warranty coverage, please reach out to us for guidance.

Manufacturer warranties are provided and administered by the respective manufacturers. Nothing in this policy limits any rights you may have against Plenty of Freaks under applicable law.

Refunds

Refunds are not automatically available for change-of-mind purchases of opened or used intimate products.

Requests involving damaged, defective, incorrect, or otherwise nonconforming products will be reviewed individually.

Where a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the payment provider.

Unopened Products

If you wish to request a return of an unopened, unused product, please contact us before sending anything back.

Requests will be reviewed individually based on the product, its condition, hygiene considerations, and applicable law. Approval is not guaranteed.

Contact Us

For questions about an order, damaged merchandise, or product warranty assistance, please contact Plenty of Freaks through the contact information provided on our website.

Please include your order number so we can assist you as efficiently as possible.

Thank you for shopping with Plenty of Freaks, where self-care gets a little spicier!